If you’re looking to energize your job hunt and looking to maybe spruce up your resume, here’s something to focus on: Your transferable skills. What does that mean? Transferable skills aren’t tied to a specific type of job and can be appreciated and applied in many...
It’s an age-old question: What’s the best way to make a good impression during and after the interview to help increase your chances of getting the job? Luckily, this isn’t an unsolvable mystery. There are simple ways to make a great, lasting impression after the interview...
Each time a company posts an open position, the floodgates open, and the hiring manager is inundated with resumes and applications. Going through all those documents can be time-consuming and, after a while, they’ll all start to look the same. Have you ever wished you had...
If it’s time to brush up your resume, take a moment to think about the kind of skills you want to highlight. Some basic office skills will be needed, of course, but those probably won’t help set you apart from other candidates. Other “soft” skills, like...
Mentors can play a crucial role in someone’s career: someone to provide advice or guidance and help make those big decisions as they come up along the way. Finding a good mentor can be tricky. The person has to be willing, first and foremost, to share...
It’s the biggest, most challenging, most unpredictable question in the job search: How do I stand out from other candidates? Short of being psychic and knowing exactly who else is applying for a position and what they bring to the table that’s different from your...
Every customer is different, so when three people contact a company looking for support, they’re going to be looking for three different things.
When you work in customer service, you’re not expected to be a mind reader, but reading people’s tone is key to a good experience, as is the ability to stay calm when things get hectic.
There’s no one way to be a great customer service representative, but there are some skills and abilities that can help you stand apart from the crowd.
Here’s what to keep in mind, and what skills to develop to be an excellent customer service rep: