job advice Tag

Every customer is different, so when three people contact a company looking for support, they’re going to be looking for three different things.

When you work in customer service, you’re not expected to be a mind reader, but reading people’s tone is key to a good experience, as is the ability to stay calm when things get hectic.

There’s no one way to be a great customer service representative, but there are some skills and abilities that can help you stand apart from the crowd.

Here’s what to keep in mind, and what skills to develop to be an excellent customer service rep:

If you’re among the countless people who are new to working at home or are currently working remotely on a more long-term basis than before, it’s ok to feel a little untethered. It’s a big change! Especially right now, as we were told to stay home without much warning or preparation.  The good news is, there are lots of people who have worked remotely for a number of years and have grown to love it. There are plenty of ways to make it work, so you’re just as productive and efficient from your home office (or dining room table or couch) as you would be at your desk in the office.  Here’s how to make your working from home days successful and productive ones: 

Who doesn’t love summertime? Nice weather, picnics and patios, long days and beautiful sunsets and so many fun things to do with friends after the workday ends.  But that’s the issue faced by many managers: How do you keep your focus sharply fixed on the task at hand and not lose track of projects at work when there are so many fun distractions to consider?  Here are some tips on how to keep your productivity in place during those lovely summer months: 

Whether you're just starting out in your career or you've decided to become a legal secretary after a few years spent in other jobs, there will be plenty of responsibilities on your shoulders in this position. How will you set yourself apart from other legal secretaries -- especially if you're looking to make a strong first impression in a new firm? 

As you go through life and your career, there will come times when you need a little advice. Everyone needs some help or some perspective from time to time, and knowing you’ve got someone in your corner to help steer you in the right direction can make all the difference.  It’s important to find a good mentor, someone who knows where you’ve been and where you want to go and can help you achieve all your goals.  But how do you find a mentor -- more importantly, how can you find the right mentor for you? 

Have you found that the job you used to love has become more tedious? Do you feel stuck? Has your rise to the top of your respective ladder slowed to a crawl?  Your career might be stalling. But that’s no reason to panic. Recognizing the slowdown is a big step toward fixing the issue before it becomes a much bigger problem.  But first, it’s important to recognize the factors that might have contributed to this situation. 

Everyone gets to a point where they want to learn a little more or get some motivation, to do better in their career. But who has the time to go back to school, or take an online course, or read a bunch of books?  Luckily, we live in the golden age of digital audio, with new podcasts coming out all the time to provide information on just about any subject under the sun.  That could lead to another problem, though: Too many choices!  Here are some suggestions to get you started. Grab your earbuds and give these a listen: 

When looking for a new job, it can feel like searching for the proverbial needle in a series of haystacks.

Where do you even start to begin the process? 

It can be difficult, often frustrating, and lonely work that involves lots of effort that can feel like it's going nowhere.  But working with a staffing agency, like LeadingEdge Personnel, can help make the process a lot less stressful and a lot more fulfilling, and it can cut the distance between you and a new job considerably.