The workers of today are not the same as their parents and certainly not the same as their grandparents. Younger workers, and even those well established in their careers, want to keep learning, they want to keep their skills sharp and they want to add to...
Now’s a great time to look at your resume, think about your current job, and set yourself up for success in the new year, even if that means looking for a new job. It can be challenging to know, with any degree of certainty, whether you...
A New Year is coming up quickly, and your team is looking to add new members to help prepare for a successful 2022. But what skills should you be looking for when reviewing resumes? What abilities will help the best position your company for success? Here are...
Communicating is something we all do, all the time, daily. That doesn’t mean we’re all that skilled at it! Good communication skills are critically important in the working world. The ability to clearly share ideas, pass along instructions, and relay information is something no one should...
The time has come: You’re ready to look for a new job in the clerical field. Your resume is neatly typed out and ready to be sent to possible employers. But how do you prove that you’re an organized person who can keep an office running...
If it’s time to brush up your resume, take a moment to think about the kind of skills you want to highlight. Some basic office skills will be needed, of course, but those probably won’t help set you apart from other candidates. Other “soft” skills, like...
Every customer is different, so when three people contact a company looking for support, they’re going to be looking for three different things.
When you work in customer service, you’re not expected to be a mind reader, but reading people’s tone is key to a good experience, as is the ability to stay calm when things get hectic.
There’s no one way to be a great customer service representative, but there are some skills and abilities that can help you stand apart from the crowd.
Here’s what to keep in mind, and what skills to develop to be an excellent customer service rep:
