Austin Temp Agency Tag

Every customer is different, so when three people contact a company looking for support, they’re going to be looking for three different things.

When you work in customer service, you’re not expected to be a mind reader, but reading people’s tone is key to a good experience, as is the ability to stay calm when things get hectic.

There’s no one way to be a great customer service representative, but there are some skills and abilities that can help you stand apart from the crowd.

Here’s what to keep in mind, and what skills to develop to be an excellent customer service rep:

For every piece of advice on what to put on a resume, there’s a suggestion of what to leave off. It can be maddening trying to sort it out!  When you’ve spent so much time and put so much thought and effort into a document that sums up your career, your achievements, and upon which hinges your hopes of a future position, it’s worth taking the time to weigh each addition and subtraction with care. 

If someone asked an executive about their company culture 25 years ago, the response might be a blank look, an irritated eye roll, or an angry answer about the importance of work ethic over “touchy-feely” concerns.  But now, people want the company they work for to take care of them, to pay attention to their needs as people and to offer incentives and perks beyond just paychecks and health insurance. The better a company’s culture, the more appealing it will be to the most talented and sought-after job candidates. 

Maybe the last time you looked for a job, you weren’t interested in finding something long-term. For whatever reason, a temporary job was just the ticket: Something that would last for a few months, would bring in some money and can help pad your resume until you figure out what you’d really like to do.  But now, several months later, you like your coworkers, you enjoy the office environment and, maybe most surprisingly, you really like the work you’re doing. You start to wonder: Is it possible to make this temporary job permanent? 

Who doesn’t love summertime? Nice weather, picnics and patios, long days and beautiful sunsets and so many fun things to do with friends after the workday ends.  But that’s the issue faced by many managers: How do you keep your focus sharply fixed on the task at hand and not lose track of projects at work when there are so many fun distractions to consider?  Here are some tips on how to keep your productivity in place during those lovely summer months: