Frequently Asked Questions

Q:What type of positions does LeadingEdge Personnel have?
A:Typically, the available positions with LeadingEdge Personnel are administrative which include the following:
Clerical/Administrative

Accounting

Legal

Q:Are the available positions temporary or temporary-to-hire?
A:The positions offered at LeadingEdge Personnel are both temporary and temporary-to-hire.

Q:Are the available positions part- or full-time?
A:The available positions offered at LeadingEdge Personnel are both part- and full-time.

Q:Are there any fees that I have to pay for placement assistance?
A:No. LeadingEdge Personnel does not charge our employees any fees for assistance in job placement.

Q:Can I come in the office at any time or do I need to schedule an appointment with LeadingEdge Personnel
A:LeadingEdge Personnel frequently has open houses/job fairs during the week. Just call the office you are interested in working for to find out the schedules.

AUSTIN – 512-231-1888
DALLAS – 972-788-2500
SAN ANTONIO – 210-590-0600

Q:How do I schedule an appointment?
A:Interested candidates need to submit their updated resume via email or via fax.

AUSTIN – aus@leadingedgepersonnel.com
Fax number: (512)231-1085

DALLAS – dal@leadingedgepersonnel.com
Fax number: (972)788-1188

SAN ANTONIO – sat@leadingedgepersonnel.com
Fax number: (210)590-2964

Q:What is LeadingEdge Personnel’s criterion when considering an applicant?
A:LeadingEdge Personnel is looking for top quality applicants for our clients. Again, LeadingEdge Personnel is looking for employees who have marketable skills, related job experience, good tenure and a positive attitude. Thus, the minimal level of related experience may be anywhere from six months to several years depending on the position. LeadingEdge Personnel does not hire individuals who have any felonies or warrants on their record.

Q: What do I need to bring to my appointment?
A:Applicants need to bring to their appointment: a copy of their updated resume, two forms of identification (e.g., driver’s license, social security card, birth certificate, and/or passport), and a smile.

Q:Do I need to be professionally dressed?
A:Yes. It is suggested that applicants are professionally dressed. An applicant’s presentation and demeanor are considered when screening for our clients. As a helpful tip, it is always better to be over-dressed than under-dressed.

Q:What happens during the appointment?
A:During your appointment, you will fill out paperwork (e.g., application, W-4), take an assessment test(s) (e.g., typing, data entry, software), and meet with the staffing professionals to discuss LeadingEdge Personnel’s available employment opportunities and policies. You need to plan on your appointment lasting up to two hours.

Q:What happens if I do not score well on the assessment test(s)?
A:In the event that you do not score as high as required for a specific position, or if you would like to improve your skill level, we have tutorials available. You may come in to our office on Fridays to take advantage of the free tutorials offered or we can email the tutorials to you.

Q:How long does it take to receive an employment offer?
A:Depending on your skill level, experience, and personal criteria, it may take a few days or up to a couple of weeks. LeadingEdge Personnel is constantly receiving employment orders from our clients and we are attempting to fill the requisitions as soon as possible. Often, applicants have been offered positions the same day as their appointment.

Q:Where is LeadingEdge Personnel located?
A:LeadingEdge Personnel has offices located in Austin, San Antonio, and Dallas.

• AUSTIN - 7800 North Mopac Expressway, Suite 320, Austin, TX 78759 Main number: (512)231-1888 Fax number: (512)231-1085
• DALLAS (Addison) - 14131 Midway Road, Suite 940, Addison, TX 75001 Main number: (972)788-2500 Fax number: (972)788-1188
• SAN ANTONIO - 601 Northwest Loop, Suite 240, San Antonio 78216 Main number: (210)590-0600 Fax number: (210)590-2964

Q:What are your hours of operation?
A:LeadingEdge Personnel is open Monday through Friday from 7:30AM to 6:00PM (CST).

Q:How often do I need to check-in with LeadingEdge Personnel?
A:It is suggested that employees check-in with LeadingEdge Personnel once a week either via phone or via email.

Q:What happens if I have not heard from LeadingEdge Personnel in a while?
A:Often when an employee has not heard from LeadingEdge Personnel in a while it is due to: 1) the employee’s file has been deactivated since we have not had any recent contact, or 2) the type of position(s) an employee is interested in may not be available at that time. Again, it is recommended that the employee communicate regularly with LeadingEdge Personnel and check-in once a week either via email or via phone.

Q:If I need to contact someone after LeadingEdge Personnel’s hours of operation, who do I call?
A:Please call the main number for the specific location you are registered with, leave a detailed message, and a number where you may be reached. Messages are checked regularly and we open our offices at 7:30AM and close at 6:00PM. In the event of poor weather conditions or any other local emergency, instructions will be left on the office voicemail on how to contact us.

Q:What are the available options in receiving my paycheck?
A:An employee may submit their timecards in person and receive their paycheck instantly. On Tuesdays the offices close payroll at 2:00pm. Thus, an employee may not be able receive their paycheck instantly on Tuesdays from 2:00pm until close. If an employee prefers to have their paycheck mailed, advise the staffers when submitting the timecard(s). Direct deposit is also available.

Q:If I have forgotten or ran out of time sheets, how do I submit my hours worked?
A:A time sheet can be downloaded from this website or you can call your LeadingEdge Personnel office to have a time sheet faxed to you.

Q:What happens if I am running late to an assignment?
A:If you are running late, please advise a LeadingEdge Personnel employee immediately so we may assist you (e.g., lost, incorrect address), and advise the client.

Q:What happens if I do not show up to an assignment?
A:If an employee chooses to not show up to an assignment, they are subject to being deactivated, and are likely to not be contacted for any future employment opportunities. LeadingEdge Personnel understands emergencies or any unforeseen circumstances may occur. Again, please advise LeadingEdge Personnel as soon as possible so we may assist you and the client.

Q:What happens if I am not happy with an assignment?
A:If an employee is not happy with an assignment for any reason or prefers to focus on different type of employment opportunities, please advise LeadingEdge Personnel; we will do our best to accommodate an employee’s request. A two day notice is required should you be leaving your assignment.

Q:When do W2's go out?
A:W2's are mailed by the last day of January.

Q:What happens is I have change of address?
A:If your address has changed during the year, contact your local branch.